How long does it take to get a response from customer support?

Our support team typically responds to emails within 24 hours during business days (Monday to Friday, 9am to 5pm).

Can I speak to someone on the phone?

Yes, you can call our customer support team during business hours, Monday to Friday, 9am to 5pm.

Contact Us – Get Help & Support

Q: How do I make a complaint?

Email us with the subject line "Complaint" along with your policy number and details of your concern. We will acknowledge your complaint within 5 business days and aim to resolve it within 8 weeks.

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Get in Touch

Please configure your contact details in the Square Insure admin settings.

Frequently Asked Questions

Before contacting us, you may find the answer in our FAQ section.

Making a Claim

If you need to make a claim on your temporary car insurance policy, please visit our claims page for instructions.

Complaints

We take complaints seriously and aim to resolve them quickly. If you are unhappy with our service, please email us with the subject line "Complaint" along with your policy number and details of your concern. We will acknowledge your complaint within 5 business days and aim to resolve it within 8 weeks.

If you are not satisfied with our resolution, you may refer your complaint to the Financial Ombudsman Service (FOS).